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Reservations and bookings are accepted for HOUSE RENTAL on the conditions shown on the Booking Form and as follows:
- Visual Encounters (hereinafter referred to as The Company) acts entirely as a booking agent on behalf of the Owner of the accommodation. Once the holiday reservation has been confirmed, the contract is between the Renter and the Owner of the holiday property.
- The Company cannot accept liability for the acts or omissions of the cottage Owners, their authorised representatives or of any person in the employ of The Company. The Company does not warrant and accepts no responsibility for the accuracy of any verbal information or statements made by its servants or agents.
- Reservations will be made upon receipt of a deposit of one-third of the total cost of the holiday together with a booking form duly signed by the applicant who must be over 18 years of age and will sign on behalf of all the persons who will occupy the property during the said period booked.
- A refundable security deposit must be paid prior to the commencement of any booking. Failure to pay said security deposit will be treated as a cancellation and money paid to the Company will be forfeited.
- Payment of the balance of the total cost of the holiday booking is due eight weeks before the date on which the holiday is to commence. Failure to ensure that such payment reaches The Company by this date may result in the cancellation of the holiday and forfeiture of any money previously paid.
- The information/photographs on the property has been compiled as accurately as possible. However, facilities or physical attributes may be ALTERED or WITHDRAWN for reasons beyond the control of The Company, in which case we cannot accept any responsibility.
- The Renter undertakes to keep the premises and all furniture, fixtures and fittings in or on the premises in the same state of repair and condition as at the commencement of the holiday and also undertakes to leave the premises in the same state of cleanliness and order as when they arrived. The Owner of the property must be compensated by the Renter for any damage and breakages which may occur and excess cleaning that is required, sole interpretation of this will be by The Company or the Owner.
- The Owner of the property or his representative is to be allowed access to the property at any reasonable time.
- The number of persons using the holiday property is not to exceed the maximum number stated in the property description or indicated on the booking form.
- If you find it necessary to cancel your holiday this contract is legally binding and means that in a court of law you will still be liable for the full cost of the holiday. We therefore strongly recommend that you take out a HOLIDAY CANCELLATION INSURANCE POLICY. Any cancellation must be made in writing and sent to the Company by Certified Mail.
- In the event of you cancelling your holiday and you either have no insurance cover or the cover you have does not apply to the reason for cancelling you must still pay the full cost of same. In such cases The Company will make every effort to re-let the property for the period booked. If successful a refund of monies will be paid less the deposit, if The Company is unable to re-let the property then as stated above, you will be liable to pay The Company the full cost of the holiday.
- On occasions it may be necessary for The Company to make a material alteration to your holiday arrangements. In this event every effort will be made to provide alternative arrangements of comparable standard or a full refund of monies will be made but, neither The Company or the Owner shall be under any other liability.
- The Company reserves the right to refuse any booking and the Owner reserves the right to cancel any booking already made if the property becomes for some reason(s) beyond the Owners control, unavailable subject to The Company refunding in full any sums you have paid but, neither The Company or the Owner shall be under any other liability.
- If the Renter fails to observe any of the conditions, the Owner or his Agent will have the right to require the Renter to vacate the property at once without any recompense.
- Neither The Company, the Owner or Owners of car parking spaces which have been hired will be liable to any person or member of a holiday booking for any personal injury, loss, theft or damage to property however sustained or caused nor for the loss or theft of money.
- Once payment has been received and confirmation issued any subsequent changes to the holiday booking at the Renters request cannot be considered.
- We regret that due to the amount of belongings which have previously had to be collected from the holiday properties and forwarded to Renters a collection fee plus postage will be applicable for future reference.
- The Company endeavours to carry out everything possible to ensure that you have an enjoyable and successful holiday however, should a problem occur please try to obtain satisfaction from the OWNER OR HIS REPRESENTATIVE during your holiday. If this fails then please telephone The Company so that all reasonable steps may be taken to solve the problem. A problem cannot be resolved by the Owner or The Company unless details are made known as soon as it is encountered. If the Renter vacates the property prematurely as a result of any alleged dissatisfaction or makes any form of claim upon return from the holiday and has not followed the procedure as above, then no liability for any subsequent claim will be accepted or correspondence entered into. The Company reserves the right to request the original or an alternative Cleaner to return and attend to matters, no compensation claim will be considered if cleaning problems are attended to within 24 hours of first being reported. Disputes of this nature must be reported within 24 hours of arrival.
- Any dispute between the parties involved in the contract shall be settled according to English Law.
- All sizes and distances are approximate.
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